Practitioner Certificate in Software Asset Management (PCSAM) Training Course

The ISEB Software Asset Management (SAM) Certificate syllabus and qualification is designed to provide Software Asset Managers, who work in the typically complex computing environment of medium to large companies, the knowledge to implement and maintain an effective SAM programme.

This 5 day BCS/ISEB accredited course which prepares delegates to sit and pass the Practitioner Certificate in Software Asset Management examination makes full use of both the current best practice, such as the SAM module within IT Infrastructure Library (ITILv3), and the ISO 19770-1 Standard. The training course utilises several practical exercises to provide delegates with extensive hands-on experience of all the key components of implementing SAM.

This PCSAM qualification is heavily oriented to practical exercises and aimed at those who wish to gain practical experience in the key SAM lifecycle activities such as:

• Understanding the risks, costs, challenges and benefits associated with SAM;
• Understanding the different types of licensing metrics commonly used by commercial software vendors;
• Recognising the potential problems that arise when implementing a SAM programme;
• Gathering the appropriate information about the organisation's environment;
• Making a comprehensive Business Case for SAM;
• Understanding the key SAM processes required to ensure an effective SAM programme;
• Specifying the requirements for evaluating and selecting the correct tools for SAM;
• Developing and communicate the organisation's Software Policy
• Planning for the development and implementation of all relevant SAM policies, procedures and tools
• Establishing and maintain a SAM database,
• Understanding how to control all activities associated with the software lifecycle;
• Detecting, escalate and manage all exceptions with SAM policies, processes, procedures and licence rights;
• Managing all relationships within the business and with partners and suppliers to agreed service levels;
• Continually assessing the effectiveness of policies and procedures.

Candidates who take the exam should be able to demonstrate knowledge and competence in planning, implementing, and maintaining a SAM programme, and be able to recognise where software asset management is applicable within their own environment.

Overview

Candidates attending this course will have access to tier one knowledge in the field of Software asset management (SAM); as the content was written and design by our Course Director, Steven Davison. Steven is a leading SAM expert with over 12 years experience in SAM. He currently sits on the British Computing Society’s SAM Working Group for both SAM Foundation & Practitioner levels and also holds a place on the UK ISO19770-1 Working Group.  Steven was the first Tutor to train the ITIL SAM Essentials course over two years ago.

This course is a Practitioner level course which acts as a prerequisite for candidates wishing to attend the more advanced Practitioner level SAM course.

Requirements

Candidates who hold the Certificate in Software Asset Management Essentials can attend this Practitioner level course. Practical SAM experience and any introduction into ITIL as a framework is highly recommended.

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