Service Desks are at the heart of many organisations, providing a single point of contact for users and customers with IT and business related issues and requests.

Ensuring that the Service Desk processes and underlying technology are efficient and fit the tactical and strategic objectives of the organisation are paramount to facilitating quality service delivery and maintaining customer satisfaction levels.

Infrasolve works with its customers to design, implement and optimise best practice processes and technology solutions around the Service Desk.

Our approach encompasses an organisation's IT Infrastructure Management Vision and our expertise includes areas such as change and configuration management, asset management and systems management.

A unique delivery methodology, underpinned by real-life experience and Intellectual Property based solutions, ensures objectives are met and timescales reduced, minimising business risk.

Our offerings include:

• Process Consultancy
• Technology Selection, Integration and Implementation
• Technology Upgrade and Migration Services
• Training, Administration & Support